SHIPPING MADE EASY

There are three ways to shop with us:

1. Call our toll free number (866) 479-7588 and order directly through our store.
2. Place an order using our secure online website
3. Stop by our store. (Click here for directions)

Once your order has been placed, you will receive an email confirmation which contains tracking information for your package.

All in stock orders are shipped within 48 hours. If an item is backordered or if you are placing a special order, you will be notified as to an estimated delivery date via email.

Shipping charges for orders shipped within the continental United States are calculated during the checkout process. Additional charges for orders outside the continental United States will apply. Please call (866) 479-7588 for a quote.

Purchases are shipped directly from our store. Shipments are sent US Post Office priority mail service to arrive 2-3 business days once shipped. You may choose to have your order expedited via next day or 2nd day service. Please call (866) 479-7588 to arrange for rush delivery and the price.

Shipping Rates

Return Policy

We're happy when you’re happy and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it within 10 days of receipt of shipment, excluding sale items and special orders. All sales are final on sale items and special orders. Authorized returns must be unused, in its original condition and packaging with all factory labels attached and may be returned for a refund, exchange or store credit. Please note, any items returned after 10 days of receipt will be refunded in the form of store credit. Returns after 30 days will not be accepted.

How to make a return

To make a return or exchange, simply call us at (866) 479-7588 within 10 days of receipt of the item to receive a Return Authorization Number (RAN). All returned packages require a RAN and must arrive to our store within 10 days of the receipt of the Return Authorization Number. All returns or exchanges must be accompanied by a copy of the purchase receipt. Once we receive your return, we will issue a refund, credit or exchange within 7 business days. If we receive a return without a Return Authorization Number, or it arrives after 10 days of issuing the RAN, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. You should ship your package to the address below via a traceable, insured delivery method to protect against loss or damage; N. S. Merill & Company is not responsible for any shipping loss or damage on returned items.

Returns must be shipped to the address below:

N. S. Merill & Company
Attn: Returns (Return Authorization Number)
9089 N. Military Trail, Ste 27
Palm Beach Gardens, FL 33410